Interfaces with AlphaStaff, Inc clients and employees and other customers on benefit plan related questions and resolves issues in a timely, professional manner. Directly supports the general benefits operations of the company.
Explains complex policy and coverage information in easy to understand terms to clients and plan participants
Communicates and coordinate plan changes, open enrollment and acquisition integration of benefit plans for new and existing clients and plan participants
Answers, researches and responds to internal and external benefit inquiries. Work with designated carrier representatives to resolve complex benefit issues including but not limited to eligibility discrepancies, claim payments, Qualified Medical Child Support Orders (QMSCO), Flexible Spending Accounts (FSA) administration and benefit plan interpretations
Ensures all benefit related documents are thoroughly reviewed, completed and processed in a timely manner
Assists with various projects and assignments to continuously improve departmental efficiencies
Conducts audits as necessary and troubleshoot problems and present solutions for a variety of situations.
Reconciles monthly statements for various benefit plans
Qualifications and Requirements:
Associate degree or 3 to 5 years combined equivalent of work experience and education
Two years of benefits administration experience preferred
Word processing, spreadsheets, email software and other related programs
Advanced Excel, Word, and PowerPoint knowledge are plus