Payroll Specialist

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Position Summary: 

The Payroll Processor is responsible for processing payroll for a variety of client companies across multiple states with multiple pay frequencies, ensuring quality thresholds are maintained for all payroll transactions and customer service levels are aligned with organizational expectations.

Responsibilities:

  • Process client payrolls, review initialized payroll and correct errors to ensure payroll accuracy
  • Submit payroll reports to clients as needed
  • Provide specifications for customized reports as required by clients to IT and perform QA testing for accuracy
  • Prioritize critical maintenance for payroll processing and monitor client trends (for example, late submissions)
  • Support ongoing enhancement initiatives for key systems (OnBase, HRP, Salesforce, etc.)
  • Assist clients with inquiries
  • Manage PTO set ups and ongoing adjustments
  • Assist clients with inquiries and provide excellent customer service
  • Utilize Salesforce in conjunction with Outlook to track and manage all open client issues, interdepartmental matters, client complaints, supplemental pay runs, and all other action items that require a response or follow-up
  • Resolve user security inquiries in HRIS web portal (AlphaSource)
  • Ensure client processing notes are current and accurate
  • Manage E-Verify process for participant client companies (set-up and maintenance)
  • Main point of contact for client specific/exception payroll maintenance
  • Comply with all personnel policies and procedures
  • Must maintain reasonably regular, punctual attendance consistent with ADA, FMLA, other federal, state and local standards and company attendance policies
  • Other responsibilities as assigned by management

Qualifications and Requirements:

  • Associate degree or 3 to 5 years equivalent or related work experience and education
  • Excellent communication and follow-up skills
  • Ability to multi task and consistently provide superior customer service
  • Ability to learn and adapt to new situations
  • HRP/Prism PEO Software preferred
  • Excellent Excel skills including VLOOKUP and formatting skills preferred
Location: Atlanta, GA
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