Head of Client Operations

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Position Summary:

The Head of Operations will be responsible for analyzing and managing current operational processes for our Payroll, Implementation and Benefits Operation departments, assessing performance and recommending solutions for improvement in processing accuracy, customer service and processing scalability. This role will collaborate with executive-level management in the development of performance goals and long-term operational plans by setting strategic metrics for operational efficiency and increased productivity.

Additional Responsibilities: 

  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals
  • Analyze complex business needs presented by Company users and/or clients and recommend solutions
  • Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activities and strategic goals
  • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations of the Company to ensure efficient, accurate and timely completion of tasks, and implement effective solutions to increase efficiency and accuracy
  • Provide effective team and project management duties, including overseeing project timelines, monitoring project costs, and ensuring client needs are met
  • Continuously reshape department best practices to provide highest client satisfaction
  • Identify, recommend and implement a plan to add efficiencies and/or automation where needed.
  • Partner with Finance Department to ensure the organization's compliance with local, state and Federal tax withholding, remittance and reporting. This also includes working closely with appropriate teams to ensure appropriate tax withholding methodologies are applied to employee equity, non-cash compensation and supplemental compensation.
  • Provide outstanding leadership to team members, including opportunities for coaching and development, to maximize work output and work quality
  • Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment
  • Bachelor’s degree in business administration or related field
  • 8+ years of employee benefit and payroll experience
  • Understanding of Information Technology function, a plus
  • Superior knowledge and management of multiple operational functions including human resources, customer service, benefits, information technology and employee management
  • Proven ability to plan and manage operational process and develop innovative solutions for maximum efficiency and productivity
  • Able to streamline and implement new structures and roles that create speed, efficiency, and accuracy and support rapidly shifting business demands
  • Solid working knowledge of data analysis and performance metrics
  • Strong communication skills

 

Qualifications and Requirements:

  • Bachelor’s degree in business administration or related field
  • 8+ years of employee benefit and payroll experience
  • Understanding of Information Technology function, a plus
  • Superior knowledge and management of multiple operational functions including human resources, customer service, benefits, information technology and employee management
  • Proven ability to plan and manage operational process and develop innovative solutions for maximum efficiency and productivity
  • Able to streamline and implement new structures and roles that create speed, efficiency, and accuracy and support rapidly shifting business demands
  • Solid working knowledge of data analysis and performance metrics
  • Strong communication skills
Location: Sunrise, FL
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