Position Summary: 

Interfaces with AlphaStaff clients and employees and other customers on benefit plan-related questions, resolves issues in a timely, professional manner. Directly supports the general benefits operations of the company.

Responsibilities:

• Serve as the subject matter expert (S.M.E.) for an assigned book of business (BOB), explaining complex policy and coverage details in layperson terms to clients and plan participants.
• Communicate plan changes and facilitate open enrollment for plan participants.
• Research and respond to benefit inquiries from internal and external stakeholders.
• Collaborate with designated carrier representatives to resolve complex benefit issues such as eligibility discrepancies, claim payments, Qualified Medical Child Support Orders (QMSCO), Flexible Spending Accounts (FSA) administration, Health Savings Accounts (HSA), and Qualifying Events (QE).
• Troubleshoot problems and present solutions, and distribute department mail.
• Administer ongoing ACA compliance.
• Monitor email queue, distributing accordingly.
• Conduct audits, and peer reviews for teammates.
• Create client issue resolutions (C.I.R.) for BOB, when necessary.
• Meet department and personal goals using the SMART model (Specific, Measurable, Achievable, Relevant, Time-bound).
• Assist with other projects and assignments to continuously improve departmental efficiencies.

Qualifications:

• Associate degree or 5 to 8 years combined work experience and education.
• Prior payroll and benefits experience
• Proficient in Microsoft Office with advanced knowledge of Excel/VLOOKUP.
• Have an active 2-15 life and health license (or obtain within 1 year).
• Ability to multitask and be highly organized with strong communication skills.

Location: Remote. Preference for candidates in south Florida.

Compensation and Perks:

• Base salary range of $55,000 - $65,000, commensurate with experience.
• Full-time.
• Generous employee benefits package including major medical, dental, vision, virtual care, supplemental plans, HSA, FSA, pet insurance, legal discount plan, and more.
• Life insurance, accidental death & dismemberment, short term disability, long term disability, and employee assistant program through Health Advocate.
• 401k plan with company match.
• Growth and development opportunities.
• Your holistic wellness matters to us. We have a year-round wellness calendar of events, a corporate wellness coach and personal trainer who manages our wellness program throughout the year, fitness classes, fitness challenges, an employee assistance program for employees and their family members.
• Employee discount program.
• PTO, holiday, floating holiday and volunteer time off.

Company Overview:

Since 1997, AlphaStaff has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaff is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic and adaptable approach, we are constantly finding the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team is comprised of thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued. As one team, we have one mission: to create Raving Fans with every interaction as we help our clients solve day-to-day human capital challenges better, faster, smarter.

Disclaimers: AlphaStaff, Inc. is an equal employment opportunity employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories.  To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol.  Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law. CCPA Job Applicant Notice at Collection