Position Summary: 

The Human Resources Generalist (HRG) provides a broad array of support to clients across all states through virtual contact (phone and email) and onsite visits. The HRG supports Human Resources Account Managers (HRAM) and clients by providing HR support, service plan follow-up, and assessing the organizational needs of “top 50” (high-value) accounts. 

Responsibilities:

• Serve as an HR consultant to clients by providing guidance and support on employee relations issues such as performance appraisals, performance improvement plans, investigations, terminations, and report on outcomes to ensure clients are using HR best practices and reducing risk to their organization.
• Guide clients in identifying problems, exploring solutions, and assisting them with implementing agreed-upon strategies.
• Gather, analyze, and integrate data from multiple sources.
• Provide guidance on regulatory compliance for leave of absence requirements, including FMLA, ADA, and state leaves, while keeping clients informed of legislative updates and ensuring adherence to federal, state, and local regulations. Collaborate to manage the leave processes, from initial notice to return to work. Responsibilities include gathering and completing paperwork, determining eligibility, designating FMLA leave, requesting medical certification, and tracking intermittent or reduced schedule leave.
• Support clients in developing company policies and leveraging HR vendor platforms, such as background checks, job postings, ATS, salary surveys, LMS, and HRIS onboarding.
• Develop state- and federally-compliant employee handbooks with our handbook builder tool.
• Conduct training sessions on systems and other HR-related topics.
• Work with internal and external users of PrismHR to understand users’ needs and identify action items and solutions. 
• Provide technical support to clients, administer employment verifications, assist with labor law posters, supply compensation reports, manage password resets, and handle COI requests by coordinating with the appropriate team.
• Provide support to the Client Services team on Salesforce case follow-up and closure.
• Continually update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal and professional networks, and participating in professional organizations.
• Perform other related duties as assigned.

Qualifications:

• Bachelor’s degree.
• Knowledge of state and federal laws, regulations and HR management practices.
• Minimum of 3 years of experience as an HR Generalist, administering leave requirements and other legal protections afforded by the FMLA, ADA, state and other applicable laws.
• Experience researching state websites for HR laws, locating HR sample forms, and assessing the validity of resources.
• High learning aptitude and comfortable and adaptable in new situations.
• Strong commitment to outstanding customer service, with excellent planning, communication (written and verbal), and follow-up skills.
• Proficient in Microsoft Office Suite, with strong analytical, problem-solving, organizational, and time management abilities.
• Must have a quiet, professional home office (if not on-site) and be willing to travel based on client location.

Desirable Attributes:

The following are a plus but not required:

• PHR/SPHR or SHRM-CP/SHRM-SCP.
• Specialized training in employee relations, learning and development, payroll, leave management, employee benefits, and workers’ compensation.
• Presentation or public speaker experience, particularly conducting group education in-person or via webinar.
• Cloud-based app proficiency including HRIS, CRM, ATS, Talent Management, Performance Management, Document Management (e.g. SharePoint, Dropbox, Drive) Social Media Platforms, and Chat and Video Platforms (e.g. Teams, Zoom), Salesforce.
• Professional Employer Organization (PEO) experience.
• A background in client services or account management.

Location: Hybrid – South Florida preferred, but open to Eastern Time Zone remote candidates.

Compensation and Perks:

• Base salary range of $65k - $70k, commensurate with experience.
• Generous employee benefits package including major medical, dental, vision, virtual care, supplemental plans, HSA, FSA, pet insurance, legal discount plan, and more.
• Life insurance, accidental death & dismemberment, short term disability, long term disability, and employee assistant program through Health Advocate.
• 401k plan with company match.
• Growth and development opportunities.
• Your holistic wellness matters to us. We have a year-round wellness calendar of events, a corporate wellness coach and personal trainer who manages our wellness program throughout the year, fitness classes, fitness challenges, an employee assistance program for employees and their family members.
• Employee discount program.
• PTO, holiday, floating holiday and volunteer time off.

Company Overview:

Since 1997, AlphaStaff has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaff is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic and adaptable approach, we are constantly finding the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team is comprised of thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued. As one team, we have one mission: to create Raving Fans with every interaction as we help our clients solve day-to-day human capital challenges better, faster, smarter.

Disclaimers: AlphaStaff, Inc. is an equal employment opportunity employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories.  To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol.  Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law. CCPA Notice can be found at: https://www.alphastaff.com/privacy-notice-to-california-job-applicants/